- What data do we collect from our customers?
- What do we use this data for?
- How we protect your information?
- What is our legal basis for processing personal data?
- How long we store your personal data?
- What are your rights with respect to personal data?
What data do we collect from our customers?
When students visit our websites for placing an order or interacting with our customer support team, we collect various information from them that can be broadly categorized into Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII). The former one basically consists of the data that differentiates you from other users working on your mobile or computer, such as name, phone number, email address, country of residence. And, Non-PII information suggests the data that can be fetched automatically from your computer, viz. IP address, the geographical location of your mobile device, the amount of time spent on our website, the total number of pages you visited, and the links you clicked on.
Here we need to confirm that we never save any payment-related information from our clients. Moreover, we have already secured our payment gateway via latest technology firewall, so you are free from any sort of cyber theft. However, if you choose to make the payment through PayPal, then all the details will be directly provided to it, and thus, the further protection of information become the concern for this online payment company.
What do we use this data for?
When you use our services, we retrieve many important information from you. Thus, it is our responsibility to make you clear about how we use them. Well, it’s true that most of the data is utilized for smooth processing of our operations, some of them are also used for developing our policies for the improvement of our services. Here we have described the various ways in which we use personal data of our clients:
- To verify whether the user asking us for help is authentic or not.
- To solve their queries and support them if they’re having difficulty accessing the account.
- To notify them regarding our discount offers, policy updates, and blog posts.
- To improve the features of our websites and make it more user-friendly.
- To quickly revert you in the case of urgency.
Besides all these, we sometimes, utilize your personal data for advertising and promotion. But in that case, we always take your prior approval.
Cookies are small files that our website’s domain would use to recover information regarding your preferences which we later use to provide you with better services. They let us track the length of time you spend on the site. Moreover, we also use them to manage your sessions by facilitating easy and secure login along with smooth navigation around the website. These files also help us know many other information that you willingly shared with us. Well, we want to notify you that our cookies will start working only when you give us the consent regarding this by clicking on the pop-up dialogue box. And, you can disable them anytime you wish. But in that case, you won’t be receiving the notifications unless you are a registered customer.
How we protect your information?
Although data theft is a big concern these days, we have tried our best to protect your personal information. For this purpose, we use industry-standard encryption like transport layer security (“TLS”) or secure socket layer (“SSL”) technology. Well, we take the entire responsibility to protect the data that you shared with our website. But here you need to understand that we cannot take its guarantee unless you use the security features of your computing device.
We promise that the way we will handle or collect your personal data must be communicated to you timely. And, in case of any security system breach, we will notify you via your registered email account within 72 hours.
What is our legal basis for processing personal data?
We always use your personal data after taking your consent. Here we want to confirm that we abide by the Article 6 and Recital 40 of the GDPR act that has clearly mentioned- consent is the first legal basis for the lawfulness of processing personal data. We also ensure you that your consent cannot be bundled. This means if we are taking your personal information for processing your request that will be specific to this purpose and we won’t use that data for any other function like marketing-related purpose.
How long we store your personal data ?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
What are your rights with respect to personal data ?
Under the General Data Protection Regulation Act, online consumers like you have been given eight basic rights. Here we have discussed more about them:
1. The right to be informed( Article 14)
Under this article, we are obligated to inform you whenever a personal data has not been directly obtained from you. This is why we have already described these points in detail. Moreover, for any further query, you can contact us regarding the same.
2. The right to access( Article 15)
You can access all the information that is stored with us and many other information regarding the recipients or categories of recipient to whom the personal data has been disclosed and the envisaged period for which the personal data will be stored.
3. The right to rectification/correction( Article 16)
You can ask us for rectification in any incorrect information that has been saved in our database. This right goes parallel with the principles outlined in the GDPR Article 5(1)(d) which focuses on the importance for the accuracy of the information.
4. The right to erasure(Article 17)
This is also known as ‘the right to be forgotten’ under which you can ask us to erase any personal information from our database. And, we are bound to do this without undue delay.
5. The right to restrict processing (Article 18)
Under this right, you can restrict processing of the personal data when it is not accurate. But in such condition, the processing will be restricted until the accuracy of the data is verified.
6. The right to data portability(Article 19)
You have rights to obtain and reuse your personal data for any other purposes. For example, you can ask us to copy and transfer your earlier documents saved with us.
7. The right to object (Article 21)
As a customer, you are free to object to the processing of your personal data on grounds relating to your particular situation. And, as a controller of your data, we shall no longer process that unless we find a compelling legitimate grounds for the processing which override the interests, rights, and freedom of the data subject or for the establishment, exercise or defense of legal claims.
8. The right to lodge a complaint( Article 77)
If you find that your personal information has not been handled properly, you can lodge a complaint with the supervisory authority of your land.
9. The right to withdraw consent(Article 7)
We will process your information only after getting your prior approval. But if you withdraw it at any time, we will stop using your data further.
We immediately act on your requests and provide any information of yours free of charge. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data or transfer a copy of your personal information to another party, please contact us via email.
As our service evolves, we may update our privacy policies too. But we will always ensure your privacy and will notify you of any significant changes that can impact your present rights as mentioned in this policy. We will try to connect with you regarding the same via email or update the revised norms on our website. So, we suggest you check this page periodically in order to stay informed of any modifications.