Introduction to Contemporary Hospitality
Hospitality industry is highest growing industry at present with the average growth rate of 4% every year. It further involve various organization working in travel and tourism industry, accommodation sector, theme park, event planning and other fields within travel industry. The industry is known as major economic booster which provide around 10% share to UK GDP. In addition to this, 1 out of 11 job is generated through this sector (Scope of hospitality industry, 2015). However, there are many issues at present that affect the progress of hospitality industry. In this report, clear understanding about the staffing need of various hospitality industry will be provided. Discussion about roles and responsibilities and qualification of hospitality staff will be provided.
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Assessing the various staffing needs of various hospitality industry
There is direct link between customers and employees within hospitality company. It is important for company to manage the employees properly and check that vacant job post are occupied with most effective, knowledgable and talented candidate (Sigala and Christou, 2006). The competent human inventory will ensure high quality services are provided to guest which will further enhance the reputation of firm. In order to perform wide range of functions staff will be required for various divisions which are explained as follows:
The role of finance department within hospitality industry is to control various economic resources in effective manner. They are required to check investment is done in profit generating sources, salary is paid on time to employees suppliers get payment on due date etc ( Walker and Miller, 2009). The staff in this division is required to prepare financial statements, income and expenditure report etc. The full time employees can be appointed for this department. For instance, financial analyst must have degree such as MBA in finance. It must have sound knowledge of accounting principles, provisions of taxation etc.
Front office department
They play important role in company as they represent image of entity in front of its guest. They resolve the complaints of guest, provide them direct services like, allotment of room etc. For this department, both part time and full time employees can be hired (Grant, 2010). For example, receptionist must be at least 1
Food and beverage departments
The duty of F&B department is check proper quality of food and drinks are provided to guest. In the time of peak season, company can appoint additional part time employees while in lean season the services of present or full time employees will be appropriate. For example, Wine waiter is required have experience in point of sales terminals. They can be graduate or must at least diploma degree in any field.
The role of marketing division is to promote the goods and services offered by hospitality entity. It play important role in ensuring maximum sales of business (Alves, 2006). The hospitality organization is required to appoint full time employees who help entity in carrying out its merchandising activities. For example, marketing manager must have MBA degree in marketing field. It must have proper knowledge about marketing trends, use of direct and indirect marketing channels etc. The marketing manager must be trained in developing marketing campaign.
Discussing the roles, responsibilities and qualification for hospitality staff.
There are various roles, educational needs and responsibilities of employees working in hospitality industry. Description of which is as follows:
The responsibility of this division is to manage varied aspect reference to finance. There role is to do fiscal planning, prepare financial statements, develop budgets etc. The qualification of finance manager must be of Chartered accountant or MBA in finance and at-least 1 year experience (Baum, 2009).
Front office department
The role of front office division employees is to provide services to guest and maintain their satisfaction level. The front office division is responsible to provide proper information to guest, resolve their complaints, book their room or services etc (Staffing needs in hospitality industry. 2015). The must be qualified with graduate or diploma degree in hotel management. For example, front office manager must have high school diploma, associate degree. The associate degree will enable employee in performing functions like, document processing, accounting, communication with staff etc. They must have experience of 0-1 years.
Food and beverage departments
The responsibility of employees of this department is prepare good quality food and drinks for guest. There role is to ensure needs of customer are satisfied in best way (Sigala and Christou, 2006). The qualification of food and beverage manager is this department is of at least diploma in hospitality. They must be certified as Safe food handler, smart service provider etc. They must have experience of at least 1 year.
The role of employee in marketing department is to help company in promoting its wide range of services. They are responsible for preparing marketing strategy, campaign and plans (Staffing needs in hospitality industry. 2015). They must have management degree in marketing field with work experience of 2 years. For instance, sales personnel must have diploma degree.
In a nutshell, it can be concluded that hospitality industry have viable growth opportunities. The individual looking for better future can choose hospitality industry as career option. However, they must have proper knowledge of their roles and responsibilities along with proper qualifications. The staffing needs in hospitality industry are majorly in these departments, finance, marketing, front office and food and beverage.
- Alves, J., 2006. A cross‐cultural perspective of self‐leadership. Journal of Managerial Psychology.
- Baum, T. 2009. Competencies for hotel management: Industry expectations of education. International Journal of Contemporary Hospitality Management.
- Grant, A. M., 2010. It takes time: A stages of change perspective on the adoption of workplace coaching skills. Journal of Change Management.
- Sigala, M. and Christou, E., 2006. Global trends and challenges in services. Managing Service Quality: An International Journal.
- Walker, J. R. and Miller, J. E., 2009. Supervision in the hospitality industry: Leading human resources. John Wiley and Sons.