Working In Partnership

Role of Working Partnership in Health & Social Care

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Introduction to Working in Partnership

Partnership in Health and Social Care is a state where all the partners have rights and they will be affected equally with the advantages or disadvantages which arises in partnership. Partnership develops trust, confidence, team work, etc. This report is about the philosophies of working in partnership in health and social care in relation to identify the failures that occurred in the residential setting and in evaluating partnership relationships within health and social care (Daley, Matthews and Williams, 2006). Further, it covers different models of partnership working across health and social care sector and differences in working practices and policies. Moreover, it covers the possible outcomes of partnership working for service users and strategies to improve the outcomes for partnership strategies.

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The philosophies of working in partnership

There are different philosophies in working in partnership. Following are the few philosophies of working in partnership in health and social care:

Empowerment: In health and social care, empowerment is a process in which individuals have power over actions and decision making regarding their health issues. Empowerment is the foundation which develops faithful relationship between professionals and clients. All the decisions regarding client’s health are taken by the client himself (Kirkpatrick and et.al., 2007). Professionals put decisions given by the client into action. They will provide suitable suggestions regarding the health of client and client is the one to make decision on his preferred suggestions. According to the suggestions given by the professional they are giving power to the patient regarding the choice of treatment which they prefer. Example, professionals like Doctors provide their clients with appropriate information regarding the illness and provide him with different options which he may adopt in order to cure the illness. Client will take the final decision of what action has to done regarding his illness.

Effective Communication: All the professional should have close interaction which each other. This will be helpful in providing better services to the patients. In addition to this, professional should allow their patient to express their pain or issue for which they want treatment. They should be heard and should be treated accordingly.

Independence: It is a term of partnership in health and social care where the decisions regarding life of a person is not taken by his family members, health professional, etc. In other words, it means that the interdependence in partnership is between professional and client where client takes decisions regarding his health without any pressure for anyone (Zerhouni, Sanders and von Eschenbach, 2007). Patients should be given with freedom of choosing his choice of treatment. Example, Family members, relatives, friends or the professionals can not pressurise the client in taking a particular decision.

Humanity: Professional should treat their clients with proper care (The learning, teaching and assessment of partnership work in social work education, 2015). Each patient should be given with proper guidance so that they would feel that they will be treated properly. Professionals should treat each client as a human and as their own family member (Higham and Yeomans, 2010). Example, Doctors and nurses should be given proper training so that they could understand their clients easily and could treat properly.

Equity: Each patient should be treated equally. Priorities should not be set according to the clients’ status. Every client should be given with proper time and attention and must not be differentiated according to their cast, creed, colour or status (Geary, 2008). According to WHO, every patient should be given with equal opportunity to maintain and develop health. Example, people who have high status in the society or poor people, they all should be treated equally by the health professionals.

Trust and Respect: It is very important in partnership as both professionals and clients work together for achieving a common goal. This relationship should depend upon the mutual respect of each others competencies, skills, etc. Professionals should respect client’s privacy and his emotions and need to treat him with dignity. On the other hand, Trust helps in increasing mutual confidence. When professional suggests a solution for the client's problem and if there is trust among them then client will go with the professional’s instinct (Boydell and Rugkåsa, 2007). Trust acts as a medicine for the client and professionals will be able to cure him with full confidence. Example, clients suffering form HIV or AIDS, should be given more care and attention and a trust should be created so that they have confidence on the Doctor.

Power sharing: According to this, professional should share all the important information about the patient. In is possible that there may be involved more than two professional in order to handle the case of single patient. So it is very important that professionals share power in order to provide better treatment to the patient.

Collaboration: In this the professional should be supportive to his/her helper like nurses, care takers, etc. and they should be supporting Doctors or other professionals so that they could work together effectively and work for the betterment of the patient.

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Evaluating partnership relationships

There are different relationships that have to be maintained in health and social care. Partnership with service users, professional groups and organizations is explained as follows:

Service users: There are many who come under service users like children, elderly, young people in care, people with disabilities, people with learning difficulties, people with mental health issues patients, refugees and asylum seekers. For example, In children, there are many causes due to which they need to concern with the health professional who support them mentally and physically so that they would get cured with their problems. It is very difficult to treat children as most of them do not cooperate. Professionals should develop a strong relation with them so that they would take treatment (Geary, 2008). For example, old people suffer from many diseases where they have to take proper care of their health. As compared with children, elderly people cooperate with the professionals. They have fear regarding their health issue but it’s on the care taker how he manages to develop the trust among elderly people and on the other hand, young people mostly lack with knowledge regarding illness. They should be treated with proper care by providing them sufficient information regarding their health issues. There are people with disabilities to whom special attention should be given. Their relationship with them depends on the trust (Zerhouni, Sanders and von Eschenbach, 2007). People with disabilities don't go along with people whom they do not know. Professionals have to develop trust in them and they should treat them accordingly. There are people with mental health issues like drug addiction, social anxiety, personality disorder and obsessive compulsive disorder. With these people, professionals have a relationship where they understand the problem and provide them with appropriate meditations. Example, all the professional like Doctors, nurses and others who work under health care should be provided with training so that they may take care of children, adults and young people accordingly. Training will help in understanding clients easily and effectively.

Professional groups: Under this group, it includes social workers, health workers, educationalists, therapists, etc. A social worker is a person who helps families, individuals, etc. to cope up with their problems which they face in improving their lives. There are many families where there are no one to take care of. These social workers have partnership with health professionals who help these families in improving their lives (Fox, 2012). Similarly, therapists provide number of therapies related to health and social care like behavioural therapies which are based on the way one thinks; psycho-dynamic therapies which is based on person’s unconscious thoughts as well as humanistic therapy that focuses on the responsibilities, growth and self development. These therapists develop a strong relationship with their clients and provide them a healthy environment to overcome their problems. Example, NHS is the organization where GP is the agency of NHS and they are working close with social workers which are the professionals from the Local Authority agency.

Organizations: It includes statutory, voluntary, private, independent, charitable, community forums, etc. These are many charitable organizations that work for people with health related issues (Featherstone and et.al., 2011). Similarly, there are many organizations which work with partnership with the health professionals by providing client with proper cure and through helping them in improving their lives. There are many community forums for health and fitness which work for establishing dynamic communities which enables people to live a healthy life. Example, Young Lives is the one that works for the betterment of young people. It has supported many youths with providing them proper guidance and support. They have a strong relation with the health professionals who help them in providing care and support to these young people.

Models of partnership working

For promoting positive partnership working in health and social care sector is very important as it develops trust, respect of each other, etc. Following are the models of partnership working across health and social care sector:

Theories of collaborative working: It is a type of learning which involves two or more individuals who have shared educational experience. In this system they are able to learn from each other. When compared this with health and social care, client explains their health related issues to their professional (Armstrong and et.al., 2005). Professional understands the problem and accordingly cure is provided to the client. According to this theory it has following principles:

Trust: the client should trust the person who looks after his health issue. When a client develops trust, then the medication which the professional provides will be very effective.
Share everything: The client should not hide any health related issues. All the problems which are suffered by clients should be conveyed to health professional and according to which appropriate cure could be provided (Boydell and Rugkåsa, 2007). In London, client is allowed to select their own group of professionals to whom information will be shared. No other professional can join without client’s will. This type of project is very beneficial in providing better level of care.

Confidentiality: It is the core responsibility in medical practices. It is the responsibility of the health care provides to keep the information confidential which is provided by clients. Information should be kept confidential until client allows health professional to reveal it to others like family members or friends (Coleman and et.al., 2011). Confidentiality is an important part which should be taken care of. The professional of health and social care should be very careful in talking with client’s friends or family. Health professional should only reveal information which is allowed by client.

Information sharing: The information which the client provides to health professional should be true. Client should convey every problem and should not hide anything (Coleman and et.al., 2011). Similarly, health professional after understanding the issue should convey actual illness and should not hide anything.

Coordinated care models: According to this model, the organization should provide patients care activities and should also provide all the required information regarding participants who will render care to the patients. This is very useful for patient to provide them with appropriate, safe and effective care (Bousvaros and et.al., 2007). This will help in developing relationship with clients.

Communication: Communication is very important in building relationship. Following methods should be followed for effective communication:

These ways of communication will help in developing relationship with clients.

Current and relevant legislation partnership

Legislation for health and social care are important for protecting humans. Following are legislation towards social care, safeguarding children and young people, mental health, disability, etc.:

Mental health: All people with mental disorders have the right to receive care and high quality treatment through responsive health care services. They should be protected against any form of discrimination and inhuman treatment (Bousvaros and et.al., 2007). They face marginalization, discrimination, etc. and these legislations provide them legal framework for addressing critical issues like provision of high quality care, improvement in access to care, protecting civil rights, etc.

Safeguarding children: There are government and legislation guidelines for protecting children. They ensure protection of children form maltreatment, ensures that the children grow in an environment which is safe and which provide effective care (Daley, Matthews and Williams, 2006).

Disabled person: Disabled person have right of protection form discrimination. The Equality Act which came into effect on 2010 protects disabled person from discrimination (Staples, Gershman and Fischer, 2010). This kind of acts is very helpful in providing protection to disabled people.

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Practices & policies affect collaborative working

There are many working practices and policies which affect collaborative working in health and social care. Following are the practices followed by NHS:

Confidentiality: All the information provided by clients will not be disclosed to anyone other than the authorized person. Clients can expect not to discuss their details with anyone else without their consent. NHS respects the client’s rights and keeps certain information private (Featherstone and et.al., 2011). With these practices clients trust the health professional and share every detail regarding their health issues.

This report for dissertation help of concentrate on evaluating the positive outcomes of partnership working for service users, professionals and organizations. Effective relationships shown in different levels that are service users, professionals and organizations have positive outcomes like empowerment where clients are allowed to take decisions regarding their health issues. They can take decisions which they prefer to desire (Foster and Scott, 2007). Staffs should never assume the decision which the client is willing to take because they know the client well. Moreover, confidentiality develops trust among client to share all the required information to health professional regarding their health issues.

In case the impact of relationship is negative then there are chances that the professionals can abuse, harm, anger, miscommunication, information overload, confusion, frustration, duplication of service provision, etc. occurs. The health professional will abuse the client and will call them with different names. In such cases they will not treat the patients equally. When there is no trust among the client and the health professional then clients will not share all their problems with them. Professional will not be able to understand the actual issue and may provide the client with wrong medication (Froggatt and et.al., 2006). Clients will not prefer to get treated by the health care professionals if there is no relationship between the firm and the client. NGO's which provide free operations for any diseases will not be trusted by the clients. There will be confusion within the client regarding the cure which professional will provide them.

Analyzing the potential barriers to partnership working

There are many barriers which are faced in developing partnership working in health and social care services. Following are the barriers:

Difference in employment: Difference in employment condition between employees of the organization is a barrier particularly where new working patterns are practiced.

Roles of the staffs: Many problems occur when staffs do not understand their job. Due to this, misunderstanding occurs in the health care services. Lack of formal structure consumes time and as a result clients may not be attended on scheduled time.

Behavioral changes: Different people have different characteristics. Some may be understanding, helpful, caring, etc. but there may be some who would be just opposite. Clients mostly prefer those professional who understands their problem well.

Decision making: There are cases when staff takes decision for clients without their concern (PARTNERSHIP WORKING IN HEALTH AND SOCIAL CARE, 2015). The reason behind taking such decision is that they know their client and assume that they will take the same decision.

Poor communication: Barriers occurs when the client do not convey their problem properly (Froggatt and et.al., 2006). Due to poor communication professional provide them with wrong medications. In reverse case, the medication conveyed by professional may not be properly delivered to the client and it may happen that he or she may take wrong medicines.

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Strategies to improve outcomes for partnership working

Following are the strategies which can be adopted for improving outcomes for partnership working in health and social care services:

Defining roles: Staffs get confused as many times they are not clear of role which they need to perform. For effective management of staff it is very important to define their roles (Geary, 2008). It is very important to provide staffs with proper definition and understanding of their roles and responsibilities. As a result, this will help them to effectively perform in the organization.

Training to health professionals: Proper training should be given to professional as there are many situations where they abuse their clients, harm them, show their anger, miscommunication, etc. For such problems training will be very helpful in providing them with appropriate information and to be caring and generous toward the clients (Daley, Matthews and Williams, 2006).

Developing trust: Trust is an important factor which enables the client to be free among the professional. If the client has trust on professional then the individual will share all the information with the professional. Professional should develop such an environment where client can rely on the health professional. Professional should develop a healthy relationship with client to develop trust in him (Kirkpatrick and et.al., 2007).

Managing time: There will be many clients waiting for the professional to look after them. Professional should manage the time properly so that maximum clients can resolve their quires related to their issues (Kemp and et.al., 2007).

Information security management: It is a code of practice which proves as a guide for the required standards and methods in management of information and security (Foster and Scott, 2007). It ensures security for the staff and even for those who work under business partnership or contract.

Records management: In this All the information regarding clients who are recorded (Pinkus, 2005). It is very helpful in knowing the number of clients admitted every year and many more benefits.

Legal obligations: There are many professional and legal obligations which set up conditions, limitation and prohibit disclosure of information. These legislations are very helpful in maintaining standards of the firm (Fox, 2012).

Evaluating the positive outcomes of partnership working for service users, professionals and organizations. Effective relationships shown in different levels that are service users, professionals and organizations have positive outcomes like empowerment where clients are allowed to take decisions regarding their health issues. They can take decisions which they prefer to desire (Foster and Scott, 2007). Staffs should never assume the decision which the client is willing to take because they know the client well. Moreover, confidentiality develops trust among client to share all the required information to health professional regarding their health issues.

In case the impact of relationship is negative then there are chances that the professionals can abuse, harm, anger, miscommunication, information overload, confusion, frustration, duplication of service provision, etc. occurs. The health professional will abuse the client and will call them with different names. In such cases they will not treat the patients equally. When there is no trust among the client and the health professional then clients will not share all their problems with them. Professional will not be able to understand the actual issue and may provide the client with wrong medication (Froggatt and et.al., 2006). Clients will not prefer to get treated by the health care professionals if there is no relationship between the firm and the client. NGO's which provide free operations for any diseases will not be trusted by the clients. There will be confusion within the client regarding the cure which professional will provide them.

Analyzing the potential barriers to partnership working

There are many barriers which are faced in developing partnership working in health and social care services. Following are the barriers:

Difference in employment: Difference in employment condition between employees of the organization is a barrier particularly where new working patterns are practiced.

Roles of the staffs: Many problems occur when staffs do not understand their job. Due to this, misunderstanding occurs in the health care services. Lack of formal structure consumes time and as a result clients may not be attended on scheduled time.

Behavioral changes: Different people have different characteristics. Some may be understanding, helpful, caring, etc. but there may be some who would be just opposite. Clients mostly prefer those professional who understands their problem well.

Decision making: There are cases when staff takes decision for clients without their concern (PARTNERSHIP WORKING IN HEALTH AND SOCIAL CARE, 2015). The reason behind taking such decision is that they know their client and assume that they will take the same decision.

Poor communication: Barriers occurs when the client do not convey their problem properly (Froggatt and et.al., 2006). Due to poor communication professional provide them with wrong medications. In reverse case, the medication conveyed by professional may not be properly delivered to the client and it may happen that he or she may take wrong medicines.

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Strategies to improve outcomes for partnership working

Following are the strategies which can be adopted for improving outcomes for partnership working in health and social care services:

Defining roles: Staffs get confused as many times they are not clear of role which they need to perform. For effective management of staff it is very important to define their roles (Geary, 2008). It is very important to provide staffs with proper definition and understanding of their roles and responsibilities. As a result, this will help them to effectively perform in the organization.

Training to health professionals: Proper training should be given to professional as there are many situations where they abuse their clients, harm them, show their anger, miscommunication, etc. For such problems training will be very helpful in providing them with appropriate information and to be caring and generous toward the clients (Daley, Matthews and Williams, 2006).

Developing trust: Trust is an important factor which enables the client to be free among the professional. If the client has trust on professional then the individual will share all the information with the professional. Professional should develop such an environment where client can rely on the health professional. Professional should develop a healthy relationship with client to develop trust in him (Kirkpatrick and et.al., 2007).

Managing time: There will be many clients waiting for the professional to look after them. Professional should manage the time properly so that maximum clients can resolve their quires related to their issues (Kemp and et.al., 2007).

Conclusion

From this report, it can be articulated that in developing partnership with the users of the service, they should be given the right to take decisions regarding their health issues. Moreover, the information which they provide should be confidential. In professional groups, issues of client should be understood and each of them should be given sufficient time so that their issues can be solved effectively. In organizations which provide health and social care, moreover, which provide free checkups and free operation should develop trust among the clients so that they develop confidence that their issues will be cured. Further, the professionals should be patient in attending the client and should not abuse them and also they should provide them will medications according to their issue.

References

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